FAQ

What is USPAAH?

USPAAH is London’s only high-end, on-demand mobile spa service. We cater to people with hectic lives and refined lifestyles and we bring qualified health and beauty professionals to your doorstep within an hour of booking. We operate in London Zones 1-3.

What services does USPAAH offer?

USPAAH offers a range of massages, manicures, pedicures including gel, hair blow dry, make up, facials, eyelash extensions and spray tan.

Is USPAAH safe?

Yes! Our Sparistas are the best in the industry. They are licensed, screened, background-checked, and fully vetted by the USPAAH team. Our Sparistas are chosen for their excellence and ability to reach the highest level of customer services and experience.

What is USPAAH cancellation policy?

Cancelling is free in the first 5mins and any time after that, 50% of the booking value will be charged, except if given more than 12hr notice. Client no show will incur 100% cancellation fee.

What are USPAAH hours of operation

7am – 10pm, 7 days a week.

Which areas does USPAAH cover?

Our Sparistas mainly cover London zones 1-3. We can sometimes accommodate bookings in zone 4, subject to availability and subject to an extra travel charge of £15.

How does USPAAH work?

1. Download the USPAAH app from the App Store 2. Open the USPAAH app and follow the instructions to sign up 3. Select your treatment and location and request a Sparista 4. Once your request is accepted, you will see a notification with your Sparista’s name, photo, and estimated time of arrival. 5. Sit back, relax, and enjoy your treatment

How accurate is the estimated arrival time?

Our system provides an estimated travel time based on the current location of your Sparistas in relation to you. As we operate in a large cosmopolitan city however, the estimate may vary from the actual arrival time due to unexpected problems with public transportation or severe traffic on the roads.

Do I need to provide anything for the session?

For Nails, Hair and Beauty treatments, our Sparistas will bring products and tools with them. For Massage, our Sparistas will bring a massage bed, natural AromaWorks oils, and a set of towels, but you are welcome to use your own towels as well. For hair blow dry, please remember to wash your hair before our Sparista’s arrival.

Is it safe to request your Sparistas at home?

Yes! We are very careful about the professionals we allow to join the USPAAH network. They all have to be certified, insured, background and reference-checked, and personally vetted by our team. We also look for high-end experience and a history of superior customer service and satisfaction.

How are payments processed?

Your debit or credit card will be charged automatically once your treatment has been completed. We use a safe and secure world leading third party payment processing service. For bookings made via our website, we may require payment upfront in the event that the customer does not have a valid card saved in their app profile.

Is tip included in the price?

There is no tip included in the price of the service. If you wish to tip your Sparista, you are welcome to do so at your discretion.

What if there are no Sparistas available?

If there is no Sparista available right away, please try again in 10-20 minutes, or book in advance, as a Sparista in your area may have finished with their client and become available. We also accept bookings for up to 3 weeks in advance, so you can rest assured we’ve got all your beauty and wellness needs covered in advance.

Can I select my Sparista?

Via our app, you can choose between a male or female therapist for your massage treatment. You can also add a note with the name of your favourite Sparista, and if he or she is available for your preferred time, we will automatically confirm your booking with them. If they are not available we will allocate the next available Sparista. Rest assured that anyone you book through USPAAH has gone through a rigorous vetting process to ensure a high quality experience.

How can I leave a comment or feedback?

You can contact our customer service via phone 02071013534, email concierge@uspaah.com. Or tweet us: @USPAAH

Your personal spa concierge

We bring the spa to your door - 7am to 10pm

USPAAH is rated 4.79 stars by Reviews.co.uk based on 42 merchant reviews

4.79 / 5 Rating
42 Reviews
service is not what i was expecting, massage was average, deffinitely not worth the price
Terrible hair job. Nice stylist but very weak in styling/setting hair! I asked for soft finger wave (Hollywood glamour style),showed the atylist a picture and got a below average pin curl set with no product, least of all from the advertised luxe Oribe collection. I have one length, fine silky hair and this stylist saw fit to rough dry, use a large barrel iron badly then Pin curl set. I left it in for 3 hours and it dropped out literally 2 mins later! As a new customer to the service I was only offered £20 off a massage!? Rubbish Uspaah. You need to learn the meaning of luxe service and hire stylists not because of what salon they work at but their ability to style hair! Make up was completely average also. Rubbish service-back to BLOW I go!
Easy to book, and customer services responded to my queries straight away. Sparista turned up in good time, was friendly, professional and managed to create a home spa in my spare room in a matter of minutes. The music and room spray created a lovely environment, and having a choice of quality oils was great. Massage was lovely, just the right amount of pressure- will definitely be using Uspaah again!